Refund policy
Return & Refund Policy
At LOLAK, we strive to ensure that you are completely satisfied with your purchase. If you are not fully satisfied, we’re here to help.
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### 1. Returns
We accept returns within 7 days of delivery.
To be eligible for a return:
- The item must be unused, unworn, and in original condition
- The item must have all original tags and packaging intact
- A valid proof of purchase is required
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### 2. Non-Returnable Items
The following items are not eligible for return:
- Products purchased during sale or clearance
- Customized or made-to-order items
- Used, washed, or damaged products
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### 3. Return Process
To initiate a return:
1. Contact us at [your email] within 7 days of delivery
2. Share your Order ID and reason for return
3. Our team will provide return instructions
Customers are responsible for return shipping charges unless the product is defective or incorrect.
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### 4. Refunds
Once we receive and inspect the returned product:
- You will be notified of the approval or rejection
- Approved refunds will be processed within 5–7 business days
- Refunds will be issued to the original payment method
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### 5. Exchange Policy
We only replace items if they are:
- Defective
- Damaged
- Incorrect product received
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### 6. Damaged or Wrong Items
If you receive a damaged or incorrect product:
- Contact us within 48 hours of delivery
- Share clear photos/videos as proof
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### 7. Cancellation Policy
Orders can be cancelled within 12 hours of placing the order.
After this period, cancellation may not be possible.
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### 8. Contact Us
For any queries, contact us at:
📧 Email: lolakonlineboutique@gmail.com
📞 Phone: 9037109008
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Note: We reserve the right to refuse returns that do not meet our policy conditions.